CISAS
Communications & Internet Services Adjudication Scheme (CISAS) is an Ofcom-approved scheme that individuals and small businesses (one with 10 or fewer employees) can use to settle their disputes with companies that are members of the scheme (‘member companies’). It is run by IDRS Ltd. You do not pay any costs for using CISAS. The only costs you might have to pay are photocopying or postage costs associated with filling in the forms and providing documents. You are not responsible for any of the company’s costs.
www.cisas.org.uk
