Textrelay help page
This website has been created to provide you with basic information and to give you a general understanding. If you have a specific enquiry or you cannot find what you are looking for contact us! All our contact details can be found on our contact us page.
Accessible to all
We want our service to be accessible to all. Contact can be via e mail, telephone, fax, or web form. We can respond in a manner that is suitable to you. All documentation can be sent by mail if required. Other services are also available to make contacting us as easy as possible. Please see below
Textrelay
Text Relay is a national telephone relay service for deaf, deafened, hard of hearing, deaf, blind and speech-impaired people. It lets deaf and hard of hearing people use a textphone to access any services that are available on standard telephone systems.
Text Relay provides a link between any textphone user and a hearing person. The link is a highly trained Text Relay operator who provides a discreet and confidential service. If you are deaf, all you need is a textphone, which is a specially adapted telephone with a keyboard.
How it works
If you are deaf and are calling a hearing person you should dial 18001 followed by the full telephone number from your textphone. If the call is answered by a hearing person, a Text Relay operator is brought into the call. However, if the call is answered by another textphone user, the connection is direct with no need to involve an operator.
If you are hearing dial 18002 followed by the full telephone number to make a call to a textphone.
During the call
Once connected, the textphone user types a message from their keyboard and the operator reads it word for word to the hearing person. The hearing person then verbally responds, and the Text Relay operator types exactly what is said so that the deaf person can read the conversation on their textphone display panel.
All calls are confidential and the service operates around the clock, so you can make calls at any time, day or night.
Customer support
Telephone: 0800 7311 888
Textphone or NGT Lite app: 0800 500 888
The helpdesk is open:
- Monday to Friday, 9am – 8pm
- Saturday, 9am – 6pm
- Sunday, 9am - 1pm
- Public holidays, 9am - 5pm (Closed on Christmas Day)
Or write to us at:
NGT Team
c/o Internal Box 14
Telephone House
170 – 175 Moor Lane
Preston
Lancashire
PR1 1BA
