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Office of Fair Trading (OFT)

The Office of Fair Trading promotes & protects consumers interest in UK, ensures businesses are fair and competitive.

The OFT's job is to make markets work well for consumers. Markets work well when businesses are in open, fair and vigorous competition with each other for the consumer's custom. The OFT's job is to make sure that consumers have as much choice as possible across all the different sectors of the marketplace. When consumers have choice they have genuine and enduring power.

As an independent professional organisation, the OFT plays a leading role in promoting and protecting consumer interests throughout the UK, while ensuring that businesses are fair and competitive. Their tools to carry out this work are the powers granted to the OFT under consumer and competition legislation.

www.oft.gov.uk

Telephone and call charges

For consumer advice, information on specific consumer rights and to make a consumer complaint against a trader in the UK please contact Consumer Direct on 08454 04 05 06.

For all enquiries, guidance on the work of OFT and to report anti-competitive or other behaviour by a trader or traders, please contact the OFT Enquiries and Reporting Centre on 08457 22 44 99. Please be aware that OFT cannot provide advice or assistance to individual consumers or traders.

Calls to the OFT or Consumer Direct 0845 numbers are charged at no more than four pence per minute from a BT landline and may be free depending on your call plan. Call charges from other landline providers or mobile phones may vary. Please check the rate with your phone provider.

For the OFT switchboard or to contact OFT Enquiries and Reporting Centre via the switchboard, please ring 020 7211 8000.

For copies of leaflets and reports published by OFT, please ring 0800 389 3158.

OFT telephone enquiries:08457 22 44 99

Contact by email:

For all enquiries, guidance on the work of OFT and to report anti-competitive or other behaviour by a trader or traders, please email [email protected]. Please be aware that the OFT cannot provide advice or assistance to individual consumers or traders.

For copies of leaflets and reports published by OFT, please email [email protected].

For all enquiries, guidance on the work of OFT and to report anti-competitive or other behaviour by a trader or traders, please write to:

Please be aware that the OFT cannot provide advice or assistance to individual consumers or traders.

To contact their office in Scotland: