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European Consumer Centre Ireland

The European Consumer Centre Ireland is part of the ECC-Net. ECC-Net is a network consisting of 29 centres across the European Union, including Iceland and Norway.

The aim of the ECC-Net is to provide free confidential advice and information to consumers who shop cross border within Europe. In the event of a problem they can provide advice on consumer rights and in specific situations may be able to offer further assistance by contacting the trader on behalf of the consumer.

They also actively participate in joint projects across the network researching consumer issues and reporting this to the European Commission.

Their principle aims:
• They inform consumers about the opportunities offered by the Internal Market.
• They advise individuals facing a consumer-related problem and support them in pursuing cross-border complaints.
• They advise on out-of-court-settlement procedures for consumers throughout Europe.
• They provide consumers with easy and informed access to such procedures across borders.
• They co-operate with each other and with other European networks such as the FIN-NET (Financial Network), SOLVIT and the European Judicial network in civil and commercial matters.
• They provide information on EU and national legislation and case law
• They conduct cross border comparisons of such things as prices, legislation and other issues of consumer concern.
• They provide the European Commission with important ‘grassroots’ information on consumer concerns.

European Consumer Centre for Ireland can be contacted through their website:

http://www.eccireland.ie/

EUROPEAN CONSUMER CENTRE DUBLIN
13a Upper O'Connell Street
Dublin 1
Tel: +353/1 809 06 00
Fax: +353/1 809 06 01<
Email: [email protected]