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United Kingdom Your Consumer Rights


The UK, like other EU member states, is covered by EU Consumer Directives that have been put in place to give protection to consumers throughout the EU.  For more detail on these and what protection they give you please select  'Rights when buying in the EU'. 

As well as EU Consumer Directives, some member states have additional laws and regulations that give added consumer rights.  Below is a list of additional legislation in the UK.  Please see the various legislation below, however we would suggest that you contact us to confirm if this legislation would be applicable in your circumstances.


The Consumer Rights Act 2015

As of the 1 October 2015 all purchases for goods will be covered by the Consumer Right Act. This new Act takes the place of the Sale of Goods Act 1979, The Supply of Goods and Services Act 1982 and the Supply of Goods (Implied Terms) Act 1973.

Click here for more information

Buying at a distance

Gives details of what your rights would be when buying on line, over the phone, by mail order etc

The Data Protection Act

Do you know how your personal data should be used and how it should be protected.


Consumer Protection Act: Unsafe Products

The aim of the Consumer Protection Act is to help safeguard the consumer from products that do not reach a reasonable level of safety.


Travel and Holidays

Before you travel find out how your are covered legally if something goes wrong.


Consumer Credit Act

Did you know that if you pay bu a UK credit card for a single item over £100 that your credit card provider may be equally liable with the business that you paid.


For contracts made BEFORE 1st October 2015 only - please see the following legislation that would still apply....



Sale of Goods Act


The Sale of Goods Act 1979 is the piece of legislation that will apply when a consumer has a problem with purchased goods, whether in person or at a distance.


Supply of Goods and Services Act


This legislation will help consumers who are or have had difficulties with a trader who supplies a service.  This may be a builder, landscape gardener, car rental company, optician to name just a few.

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.