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Holiday club services

hol clubAlthough there are reputable holiday clubs available, when looking to buy these services we urge you to take advice and beware of any bogus holiday clubs that you could end up signing into.

When on holiday you may be approached and invited to attend a presentation. This is where you can be subjected to very high pressure selling techniques lasting a number of hours often leading to you signing the contract and paying a very high deposit or entering into a finance agreement.

2011 saw a change in legislation with the introduction of the EU Timeshare, long-term holiday product, resale and exchange contracts directive (2008/122/EC).
This provides consumers across the European Union with minimum rights when buying holiday clubs. This legislation has been implemented in to the majority of the Member States' national law.

When buying holiday clubs in any of the countries who have implemented the new Timeshare Directive (2008/122/EC) such as the UK, Spain or Malta you are entitled to the following information to be provided prior to entering into an agreement:

• Any invitation to a sales presentation must disclose the nature and commercial intentions of the presentation
• Holiday clubs must not be sold as an investment
• Pre-contractual information and the agreement must be supplied in a language of your choice
• You have the right to a 14 day cooling-off period
• The trader is not allowed to take a payment during the 14 day cooling off period
• Any linked finance (or loan) will be automatically terminated should the consumer cancel the agreement.

Information from the European Commission including the full legislation can be found here.

Frequently, holiday clubs can be linked to the the resale of your existing timeshare ownership. If you have been contacted in regards to selling your timeshare, please see our timeshare resale page. Often they will offer to sell your timeshare for a good price, in reality they will use it as a part exchange along with a fee and sign you into a membership.

Under the Services Directive there are basic requirements for service providers. These enable consumers to have access to certain pre-contractual information and also concerns discrimination by traders against nationality or place of residence. For more information see 'What can consumers expect'.

Please choose the country you require holiday club advice on from the drop down menu below. If you would like further information please feel free to contact us.


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Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.