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Public Services Ombudsman For Wales

BackThe primary role of the Public Services Ombudsman for Wales is to investigate complaints made to him by members of the public about the way they have been treated by a public body.

Complaints will be investigated independently and impartially, and when upheld, the Ombudsman will say what the public body should do to make amends to the complainant and impress the need for improvement in its standard of service in the future.

Lessons learned from investigations will be publicised. He will also promote good administration and high standards of conduct by investigating allegations that local authority members have breached their own authority’s code of conduct.

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.