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Malta Alternative Dispute Resolution schemes

A list of available alternative dispute resolution schemes in Malta is below.  Please click the links to read more information on that organisation. If you cannot see what you are look for please do not hesitate in contacting us to see if we can help further. Back


Department of Consumer Affairs within the Consumer and Competition Division

This scheme serves as a one-stop-shop for consumers wishing to obtain information about a particular consumer matter. In issues concerning the purchase of goods or services, it also acts as an out-of-court redress procedure.


Malta Financial Services Authority

This is another out-of-court consumer redress scheme dealing specifically with financial services through the Consumer Complaints Manager.


The Consumer Complaints Tribunal

This provides a simplified mechanism whereby consumers can obtain quick and inexpensive redress for their claims in business-to-consumer disputes.


Small Claims Tribunal

Consumers can also a Samll Claims Tribunal


Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.