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The European Consumer Centre for Services provides general information on consumer laws and rights when buying a service in another EU member state, as well as contact details for organisations that could provide practical assistance in the case of a dispute. This will make it easier for you to make more informed choices when buying services and therefore easier to choose a new and unfamiliar service provider.
Every effort is made to respond to your enquiry as quickly as possible, but at times of a high number of enquiries and requests for help, we may not respond as quickly as you - or we - would wish. Please be assured that we will respond to you as soon as we can.
Ways to contact the ECCS
UPDATE - FRIDAY 16 NOVEMBER - Please note our phonelines will be closed today due to staff training and will re-open on Monday 19 November as normal. You can still email, post or fax us during this time.
Phone: 01268 886694
The online contact form is useful if you don't need advice but would like to complain about the treatment you have received from a European trader. All complaint information, but not personal information, is made available to regulators and enforcer
European Consumer Centre for Services. Hosted by the Chartered Trading Standards Institute, 1 Sylvan Court , Sylvan Way, Southfields Business Park, Basildon, Essex. SS15 6TH
Please note: The European Consumer Centre for Services is open Monday to Friday 9:00am to 5:00pm. The centre is closed on bank and public holidays.
Please ensure that all letters and emails are addressed to the European Consumer Centre for Services and, where appropriate, your reference number is enclosed - this will avoid unnecessary delays in our response. Thank you.
If you wish to find out more about our telephone number please visit our telephone information page, where you will find details about charging and our geographical telephone number
Other services are also available to make contacting us as easy as possible, for example Next Generation Text Service formerly Text Relay, please use this link for more information.
We are happy to provide leaflets if you are able to display them, have facility to pass on to consumers or would be useful in your professional role.
We can also provide presentation on the work that we do. These are free of charge. Please complete and return the Merchandise Form either by e mail or mail using the details above.
Customer Service Policy
The European Consumer Centre for Services is an organisation committed to empowering customers with knowledge and advice in responds to their specific enquiry . We do this by providing advice and information where appropriate and signposting to relevant agencies. Please see our Customer Service Policy document.
We invite you to complete our survey so that we can continually improve our service to you. Take the Survey
For previous Customer Satisfaction Survey results, please click here
The European Consumer Centre for Services aims to provide the best possible service to all users of our service. We recognise that occasionally, things do go wrong and we will always try our best to put things right. Please see our Complaints Policy document.