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Travel Industry Complaint Board (Pakkerejse-Ankenævnet)


The Travel Industry Complaint Board investigates complaints relating to trips organised or sold by companies based in Denmark, covering package holidays and accommodation services.

This covers at least two of the following (sold together):

  • Transport
  • Accommodation
  • Other tourist services essential to part of the journey

The accommodation complaints can include:

  • Hotel stays
  • Rental  of caravans or mobile homes
  • Rental of houses

Before complaining to the board, you must contact the agent directly, giving them the opportunity to respond. 

Contact details:
Travel Industry Complaint Board
Skodsborgvej 48 C, 1.
2830 Virum
Phone: +45 45 46 11 00

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.