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Textrelay help page

BackThis website has been created to provide you with basic information and to give you a general understanding. If you have a specific enquiry or you cannot find what you are looking for contact us! All our contact details can be found on our contact us page.

Accessible to all

We want our service to be accessible to all.  Contact can be via e mail,  telephone, fax, or web form.  We can respond in a manner that is suitable to you.  All documentation can be sent by mail if required.  Other services are also available to make contacting us as easy as possible.  Please see below

Next Generation Text Service (formerly Textrelay)

NGTS is a national telephone relay service for deaf, deafened, hard of hearing, deaf, blind and speech-impaired people.  It lets deaf and hard of hearing people use a textphone to access any services that are available on standard telephone systems.

NGTS provides a link between any textphone user and a hearing person. The link is a highly trained operator who provides a discreet and confidential service. If you are deaf, all you need is a textphone, which is a specially adapted telephone with a keyboard.

How it works

By using a smartphone, tablet or computer and making a phone call you can type to a relay assistant who will speak the words to the person you're calling, and the relay assistant will type their reply so you can read it on your display 

Customer support

Telephone: 0800 7311 888

Textphone or NGT app: 0800 500 888 

The helpdesk is open:

  • Monday to Friday, 9am – 8pm
  • Saturday, 9am – 6pm
  • Sunday, 9am - 1pm
  • Public holidays, 9am - 5pm (Closed on Christmas Day)

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.