Textrelay help page
This website has been created to provide you with basic information and to give you a general understanding. If you have a specific enquiry or you cannot find what you are looking for contact us! All our contact details can be found on our contact us page.
Accessible to all
We want our service to be accessible to all. Contact can be via e mail, telephone, fax, or web form. We can respond in a manner that is suitable to you. All documentation can be sent by mail if required. Other services are also available to make contacting us as easy as possible. Please see below
Next Generation Text Service (formerly Textrelay)
NGTS is a national telephone relay service for deaf, deafened, hard of hearing, deaf, blind and speech-impaired people. It lets deaf and hard of hearing people use a textphone to access any services that are available on standard telephone systems.
NGTS provides a link between any textphone user and a hearing person. The link is a highly trained operator who provides a discreet and confidential service. If you are deaf, all you need is a textphone, which is a specially adapted telephone with a keyboard.
How it works
By using a smartphone, tablet or computer and making a phone call you can type to a relay assistant who will speak the words to the person you're calling, and the relay assistant will type their reply so you can read it on your display
Customer support
Telephone: 0800 7311 888
Textphone or NGT app: 0800 500 888
The helpdesk is open:
- Monday to Friday, 9am – 8pm
- Saturday, 9am – 6pm
- Sunday, 9am - 1pm
- Public holidays, 9am - 5pm (Closed on Christmas Day)
