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European Consumer Center Portugal


The European Consumer Center is part of a network, the ECC-Network Promoted jointly by the European Union and national governments of 29 Member States. The CEC provides information and assistance free of charge through a service in person, telephone and in writing, to assist in the resolution of consumer disputes and facilitate transnational access to collective settlement of disputes.


The European Consumer Center:

- Informs the consumer on issues related to the internal market;
- Provides legal information and assistance in submitting claims;
- Facilitate access to justice alternative, providing a clear access to the European ADR;
- Provides information on EU and national legislation;
- Perform comparative studies on prices, legislation and other matters related to the consumption

Praça Duque de Saldanha, 31 - 1
1069 - 013 Lisbon
Phone: + 351 21 356 47 50
Fax + 351 21 356 47 19
Opening hours

Monday to Friday: 10:00 to 16:00 hours.

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.