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Merchandise Form

Leaflets and Bookmarks are available giving information detailing the work of the European Consumer Centre for Services and how we can assist consumers to be confident whilst shopping across The EU.  

You can now download the leaflet and bookmark with the following links:

Know Your Consumer Rights ( Leaflet)

Know Your Consumer Rights ( Bookmark)

If you would like bulk copies of the leaflet or bookmark this can be done by completing the Merchandise form and returning it to  or  the address on the form.

If you are a consumer organisation or Local Authority /professional body you can also request a presentation.  Please complete the appropriate part of the Merchandise form and return as above.


Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.