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Local Authority Assured Trader Scheme Network

This links together schemes run by local authority Trading Standards Services which generally attract small, local independent traders and businesses.

Although each scheme is different, they all aim to complement the OFT Consumer Codes Approval Scheme and Trustmark, having a strong emphasis on customer service.

Many local authorities run assured trader schemes. They aim to give consumers a reliable way of finding trustworthy local businesses. Businesses that sign up to the schemes get support and promotion from their local authority Trading Standards Services, in return for a promise that they will meet their legal obligations and treat their customers fairly.

Most schemes have been developed separately, and vary in the details of how they work. But all the Local Authority Assured Trader Scheme Network (LAATSN) member schemes have the common aims of:

  • giving consumers a reliable way of finding businesses they can trust
  • offering a source of help and advice if things go wrong, and 
  • enabling local businesses to demonstrate that they have signed up to national standards.

Not all Network schemes offer enhanced protection, such as pre-payment protection and independent redress, but you can rest assured that the business members are subject to an independent and impartial application and monitoring process by their local authority Trading Standards Service.

Details of member of LAATSN and how the scheme works can be found here.

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.