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Ireland - National Consumer Agency

BackThe National Consumer Agency (NCA) is a statutory body established by the Irish Government in May 2007. It aims to defend consumer interests and to embed a robust consumer culture in Ireland.

In March 2010, the consumer financial services related information and education function previously under the responsibility of the Financial Regulator was transferred to the NCA, offering a one-stop shop service on consumer information and education issues in the Irish economy.

The Government has given the NCA a very strong mandate to defend and promote consumer rights through:

  • Forceful advocacy, targeted research, consumer information, education, and awareness programmes
  • The systematic enforcement of consumer law

The Agency was established by the Minister for Enterprise, Trade & Employment in response to the publication of a 2005 report by the Consumer Strategy Group entitled: Make Consumers Count. This identified important deficiencies in the protection and promotion of consumer rights in Ireland.

The NCA:

  • Represents the voice of the consumer
  • Enforces consumer legislation
  • Defends consumer interests at the highest levels of national and local decision-making

For further information visit the website

To make a complaint use the online form:

Online complaint form

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.