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Ireland - National Consumer Agency
In March 2010, the consumer financial services related information and education function previously under the responsibility of the Financial Regulator was transferred to the NCA, offering a one-stop shop service on consumer information and education issues in the Irish economy.
The Government has given the NCA a very strong mandate to defend and promote consumer rights through:
- Forceful advocacy, targeted research, consumer information, education, and awareness programmes
- The systematic enforcement of consumer law
The Agency was established by the Minister for Enterprise, Trade & Employment in response to the publication of a 2005 report by the Consumer Strategy Group entitled: Make Consumers Count. This identified important deficiencies in the protection and promotion of consumer rights in Ireland.
- Represents the voice of the consumer
- Enforces consumer legislation
- Defends consumer interests at the highest levels of national and local decision-making
For further information visit the website
To make a complaint use the online form:Online complaint form