Latest news...

All the latest news.


consumer warning
Beat the con-men! Stay one step ahead and keep an eye on our consumer warnings...

EU Wide Organisations

There are a number of EU wide organisations that may be of assistance to consumers.  Below is a list, however this list is not exhaustive.  If you cannot find what you are looking for please do not hesitate to contact us.

SOLVIT is an on-line problem solving network in which EU Member States work together to solve without legal proceedings problems caused by the misapplication of Internal Market law by public authorities. There is a SOLVIT centre in every European Union Member State (as well as in Norway, Iceland and Liechtenstein). SOLVIT Centres can help with handling complaints from both citizens and businesses. They are part of the national administration and are committed to providing real solutions to problems within ten weeks. Using SOLVIT is free of charge.




FIN-NET is a financial dispute resolution network of national out-of-court complaint schemes in the European Economic Area countries (the European Union Member States plus Iceland, Liechtenstein and Norway) that are responsible for handling disputes between consumers and financial services providers, i.e. banks, insurance companies, investment firms and others. This network was launched by the European Commission in 2001.

ANEC is the European consumer voice in standardisation. This means they represent the European consumer interest in the creation of technical standards, especially those developed to support the implementation of European laws and public policies.

BEUC, the European Consumers’ Organisation has a membership of 44 well respected, independent national consumer organisations from 31 European countries (EU, EEA and applicant countries). BEUC acts as the umbrella group in Brussels for these organisations and their main task is to represent their members and defend the interests of all Europe’s consumers.



CI is the only independent global campaigning voice for consumers. With over 220 member organisations in 115 countries, they are building a powerful international consumer movement to help protect and empower consumers everywhere.

Consumer Classroom  is a community website for teachers bringing together an extensive library of consumer education resources from across the EU, along with interactive and collaborative tools to help prepare and share lessons with students and other teachers.


Europe Direct is a central information service and can offer:

An immediate answer to general questions related to the EU. Directions to the best sources of information/advice and contact details (at EU, national or local level).
Information on your rights and opportunities as an EU citizen and how to exercise them (getting a residence permit or your qualifications recognised in another EU country, how to complain about unsafe products, etc.)
More specialised information (if necessary).
Free postal delivery of certain EU publications.



Your Europe Advice is an EU advice service for the public, currently provided by the legal experts from the European Citizen Action Service (ECAS) operating under contract with the European Commission. It consists of a team of lawyers who cover all EU official languages and are familiar with national laws in all EU countries.

Your Europe Advice" is a team of independent legal experts who can:

  • provide free and personalised advice in your language, within a week
  • clarify the European law that applies in your case
  • explain how you can exercise your EU rights

Your Europe Advice can also advise on problems you may have as a consumer.




Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.