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Department of Consumer Affairs within the Consumer and Competition Division

BackThe Consumer Affairs Directorate within the Consumer and Competition Department deals with consumer complaints regarding purchases of goods and services. The complaints handling staff deal with specific complaints providing adequate means of redress when consumers suffer justified grievances. In case of failure in reaching amicable settlements with the trader in question, the consumer may elect to submit the unresolved case to the Consumer Claims Tribunal.

Consumer & Competition Division
Office for Fair Trading,
Cannon Road,
Santa Venera. SVR 1411
Tel: +356 2144 6250-5
Fax: +356 2144 6256
E-Mail: fair.trading@gov.mt 
Website:    https://secure2.gov.mt/consumer/consumer-affairs?l

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.