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Customer Survey Results


We provide an online customer satisfaction survey via this Backwebsite where we welcome views from all customers of our service. The results of the survey are important to us and help shape the service we provide.

The chart results are based on the number of completed surveys we receive in that month.

The results of our previous surveys can be found below.

April 2016


Bar chart showing result of customer survey overall


Bar chart showing result for customer survey for staff

For previous survey results, please click on links below.

March 2016


February 2016


 January 2016


December 2015


November 2015 


Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.