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Consumerline is a one stop shop offering free help and advice to Northern Ireland consumers. Consumerline helps you avoid scams, dodgy deals, make a complaint and stay up to date with consumer law.

Consumerline is run in partnership between the Consumer Council and the Northern Ireland Trading Standards Service 0300 123 6262

Did you know that not complaining costs you £219 a year?  Last year, Consumerline advisors helped consumers get back £1.7m in goodwill gestures and compensation. 

Here are examples of how Consumerline can help you:

  • A man bought a DVD player, which became faulty after a few months.  The trader said that he had to contact the manufacturer to get it repaired.  Following advice from Consumerline, he returned the DVD player to the trader and got a refund.
  • When a man complained to the garage that his car, which was less than six months old, needed a new fuel pump he was told that the pump wasn’t covered by warranty.  After advice from Consumerline, the man returned to the trader who fitted the fuel pump for free.
  • A suite of furniture was faulty when it was bought.  The trader offered to repair it, but the consumer wanted a refund.  After advice from Consumerline, the woman got a full refund.

Being informed and confident is good for you and good for business.  By complaining effectively you give companies a chance to listen to valuable feedback and put things right for you and for others.

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.