Business Companion

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Business Companion



The Business Companion website provides information for businesses and individuals that need to know about trading standards and consumer protection legislation

The site delivers guidance by default for England, but if you are trading in Scotland or Wales, you should choose your location using the drop-down list at the top of the home page. This is because some laws are different, or are differently enforced, in those countries

Trading standards and consumer protection laws look at three broad factors:

What and where you sell or trade

For example, a plumber supplies goods and services off-premises. A licensed corner shop sells age-restricted products on-premises. An accountant may supply services that are sold online.

How you treat your customers

All consumer-facing businesses must comply with rules on unfair trading, pricing and contracts, including when you must give a refund, or offer a repair or replacement.

Specific business activities

Trading standards legislation also covers topics such as product safety, food composition and hygiene, animal welfare and feedingstuffs as well as certain aspects of running your business.

There may be rules you are not aware of, so make sure you explore the site thoroughly. You'll find signpost links in each guide, highlighting important topics or related items that you may need to know about.

To access the Business Companion website, please click on the following link -

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.