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Citizens Advice Consumer Helpline

BackThe Citizens Advice Consumer Helpline is a telephone, e mail and on-line service offering information and advice on consumer issues in the UK.


The Citizens Advice Consumer Helpline provide advice is you have a problem with goods and services in the UK and will explain your consumer rights.

  • Advise you if you have a problem or disagreement with a trader.
  • Help you make a complaint about a trader that you believe has done something wrong.
  • Provide general advice on how to avoid unscrupulous traders or "cowboys".
  • Explain consumer-related issues such as warranties, buying on credit, Internet shopping, refunds and replacements etc.
  • Provide advice on avoiding trading scams and rip-offs.
  • Direct you to a regulator or other organisation if it is better suited to assist you.

They can be contacted on  03454 04 05 06

Advice on your rights as a consumer when buying goods and services within the UK is now provided by the Citizens Advice Consumer Helpline.

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.