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Public Services Ombudsman For Wales
Complaints will be investigated independently and impartially, and when upheld, the Ombudsman will say what the public body should do to make amends to the complainant and impress the need for improvement in its standard of service in the future.
Lessons learned from investigations will be publicised. He will also promote good administration and high standards of conduct by investigating allegations that local authority members have breached their own authority’s code of conduct.