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Office of the Telecommunications Ombudsman

BackOTELO are an ombudsman service for public communication providers (PCP) and their customers. Their website will tell you what they do and how to use the service.

Otelo is the Office of the Telecommunications Ombudsman. Their job is to sort out disagreements between public communications providers and their customers.

They provide a free and independent service that has been approved by the regulator (Ofcom). Their job is to investigate complaints fairly by listening to both sides of the story and looking at the facts.

www.otelo.org.uk

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.