Passengers will enjoy easier access to information about their rights when travelling by rail or air thanks to a Europe-wide publicity campaign in 23 languages launched by the European Commission today. Although the Commission has in recent years introduced legislation to ensure air and rail passengers benefit from the same standards of treatment throughout the European Union, not all passengers are yet aware of what they are entitled to. To remedy this, posters reminding people of their rights will be displayed in airports and train stations in all Member States starting today in time for the beginning of the holiday...

We are very pleased to now be able to offer Leaflets and Bookmarks giving a brief introduction to The European Consumer centre for Services.This will give an overview of the service and how we can help you, as a consumer, to be confident when shopping for services across the EU.  This will include giving advice on consumer laws and rights, regulations that traders should adhere to plus much more.The bookmark is handy to have with you so that you can contact us if you need to.The Leaflets and bookmarks are now available for download.  Please click on the links below.  Know Your Consumer...

We have seen a recent increase in the number of consumers contacting us for advise concerning Timeshare Resale.  Consumers are being cold called by resale companies and advised that they have a buyer for the consumers Timeshare.  An upfront marketing fee is then being asked for before the matter can be discussed further.  Please visit our Consumer Warnings page for further advice on how to protect your self.