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The Housing Ombudsman

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The Housing Act 1996 (amended by the Housing & Regeneration Act 2008) requires all social housing providers to belong to the Service. It includes all providers registered with the Tenant Services Authority, such as landlords, managing agents, and developers.

The Service also covers non-social housing providers which have joined it voluntarily.

Their remit does not include local authority housing: council tenants must complain to the Local Government Ombudsman

Housing Ombudsman Service
81 Aldwych
London
WC2B 4HN
www.housing-ombudsman.org.uk

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.