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FAQ

Below are some of the questions that you might be already asking yourself as you consider purchasing a service or goods from another EU member state. If you can not find the answer you are looking for or if your particular enquiry is not listed here please contact us for further information.

What rights do I have when buying services in other EU countries?
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Do I have the same rights when buying services in other EU countries as I do here?

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Who can help me if I have a dispute with someone I have bought a service from?Link
Who can I contact for help if I am a UK resident and have a problem with a UK trader?Link
Can I ask a service provider to supply information about their service to me in English?

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How do I know the trader has the appropriate qualifications/ licences/certificates etc that they require to trade?Link 
What does all the jargon mean? Link

Are there any benefits to paying with a credit card?

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Are there any EU wide organisations that may be able to assist me?                                         

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Are there any Organisations that can assist me with a dispute against a trader outside of the EU?                           

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Is Gibraltar part of the EU?                                                                

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Where can I find out about my Air Passenger Rights? 

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Come back soon our frequently asked questions section will be updated regularly.

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.