Contact

The European Consumer Centre for Services provides general information on consumer laws and rights when buying a service in another EU member state, as well as contact details for organisations that could provide practical assistance in the case of a dispute. This will make it easier for you to make more informed choices when buying services and therefore easier to choose a new and unfamiliar service provider.

Every effort is made to respond to your enquiry as quickly as possible, but at times of a high number of enquiries and requests for help, we may not respond as quickly as you - or we - would wish. Please be assured that we will respond to you as soon as we can.

Ways to contact the ECCS:
	online contact form

Phone - 08456 08 94 94	Email - eccs@tsi.org.uk	Fax - 08456 08 96 00

European Consumer Centre for Services. Hosted by the Trading Standards Institute, 1 Sylvan Court , Sylvan Way, Southfields Business Park, Basildon, Essex. SS15 6TH

Please note: The European Consumer Centre for Services is open Monday to Friday 10:00am to 3:00pm. The centre is closed on bank and public holidays.

If you wish to find out more about our telephone number please visit our telephone information page, where you will find details about charging and our geographical telephone number.

For information on Textrelay please view our Textrelay help page.


	Please ensure that all letters and emails are addressed to the European Consumer Centre for Services and, where appropriate, your reference number is enclosed - this will avoid unnecessary delays in our response. Thank you.

Funded by BIS

ECC-Net / Trading Standards Institute / UK European Consumer Centre

Contact

Ways to contact the ECCS: