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Do I have the same rights as when buying services in UK?

BackConsumer protection laws are designed to ensure fair competition and the free flow of truthful information in the marketplace. Consumer Protection laws are a form of government regulation which protects the interests of consumers.

Consumers in the UK have the cover of the EU Directives which apply to all EU Member States (a list of EU Directives can be found on our Rights When Buying In The EU page).  As well as these, the UK also has additional legislation that gives extra protection for the consumer.

If you are in the UK and you buy goods or service in the UK, you will be covered by EU  Directives and any additional UK legislation that is applicable to your situation.

If you are in another EU member state and access goods and services there you will be covered by EU Directives and any additional legislation that is appropriate in the country you are in.

If you are in the UK and you access goods and services in another EU member state by means of a distance (web site, e mail, mail order etc) you are covered by EU directives and any applicable UK legislation.

For more information on the European Services Directive see our 'What consumers can expect' page.

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.