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European Consumer Centre Network

The European Consumer Centre Network (ECC-Net) is able to provideBack you with advice and information when shopping within the Internal Market of Europe. If you happen to be in a dispute with a trader located in a different country to yourself, but still in the European Union, the Network maybe able to provide further support and assist in the contacting of the trader on your behalf.

The European Consumer Centre Network (ECC-Net) is made up of 29 centres (one in each EU country plus Iceland and Norway). Their main aim is to give consumers the same confidence when shopping within Europe as at home.

The service provided by the ECC-Net is advisory - They do not have any enforcement powers and cannot compel traders to take any action. They can provide advice, information, and support; if their actions do not provide a positive result, they will be able to provide guidance on further action. This further action could be an Alternative Dispute Resolution Scheme, if applicable, or possible action through the European Small Claims Procedure.

The general advice to all consumers who are having problems with a trader is to make contact with them first, preferably in the form a letter (with proof of delivery). If you require further advice, information or help please contact the ECC in your home country.

For a list of all available ECC's please view  The European Consumer Centre Network.

Funded by BIS

The European Consumer Centre for Services is hosted by the Trading Standards Institute and funded by the Department for Business Innovation and Skills.